Returns & Exchanges
Love by OMG champions quality and customer service.
We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our products and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to work with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us.
Due to these items being very limited, please make sure that before you finalize your purchase, you have selected the correct size and color of your items.
We will allow an exchange for another size or color as long as the item is still in new condition. A request for an exchange must be made within 5 days after the package is received. The item MUST be in the same condition that it was received (unwashed and unworn).
We CANNOT exchange the item if it has been worn, washed, or damaged. Please contact us through email or phone if you would like an exchange so that we can hold the item for you. If you have already received the package, you must send us the item back to our office with a copy of the Receipt, contact number, and the item information (such as name, color, and size) that you would like. After we have received the package, we will contact you to confirm the details and have the exchanged item sent out.
Please note Personalized items and Gift Cards can not be returned.